
Customer Service Representative
1 week ago
**Key Responsibilities**:
- Handle inbound and outbound calls from international customers, addressing queries and providing resolutions.
- Provide exceptional customer service, ensuring a positive customer experience on every call.
- Resolve customer complaints, issues, or inquiries in a timely and effective manner.
- Offer product/service information, guiding customers with accurate details.
- Maintain a high level of knowledge regarding company products, services, and policies.
- Meet and exceed performance metrics, including call quality, customer satisfaction, and response time.
**Job Types**: Full-time, Permanent
Pay: ₹11,012.87 - ₹33,670.30 per month
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- International voice process: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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