International Voice Support

4 days ago

Noida Uttar Pradesh, India Connect Galaxy Full time

_**We are Hiring**_

**Job Title**: Customer Support Associate

**Experience Required**: Minimum 6 months of relevant experience in an international voice process or customer support role and min 1 year of experience if blended role.

**Salary Range** : 3.97 LPA - 4.92 LPA

**Qualification**: Undergraduate or above

**Location**: Sector 81, Noida.

**Roles and Responsibilities**:

- Handle international inbound customer calls with professionalism and empathy
- Resolve queries related to billing, technical issues, and general service inquiries
- Deliver high-quality customer service by ensuring first-call resolution where possible
- Actively listen to customer concerns and provide appropriate, timely solutions
- Maintain accurate and detailed records of customer interactions in internal systems
- Follow standard procedures for escalations and support requests
- Participate in training sessions and stay updated on product and process knowledge

**Skills Required**:

- Excellent spoken English with strong communication and comprehension skills
- Strong customer service orientation and problem-solving abilities
- Comfortable working in rotational shifts, including night shifts
- Basic computer proficiency and familiarity with customer service tools
- Ability to multitask and work in a team environment

**Perks and Benefits**:

- Salary Package: INR 3.97 LPA to INR 4.92 LPA (Based on experience)
- Unlimited performance-based incentives (depending on LOB)
- 2-way cab facility for safe and convenient travel
- Loyalty bonus of INR 20,000
- Ample opportunities for learning, development, and career growth
- 5-day work week with rotational week offs or sat sun fix offs
- Immediate joiners preferred

**Job Types**: Full-time, Permanent

Pay: ₹33,000.00 - ₹41,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- How many years of experience you have in International process?
- Are you an Immediate Joiner?

Work Location: In person

**Speak with the employer**
+91 7200585293

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