Dispatcher for a E-commerce Service Startup

2 weeks ago

Remote, India MAKAN Home Kurtains Full time

MAKAN is a start-up reinventing the home furnishing experience and making it pleasant, easy, and convenient. We offer 2 key services to our customers:
After a successful launch in 2021, MAKAN furnished 1000 homes, got backed by an exceptional pool of investors, and we are hiring a solid team to accelerate our developmen

Kurtains was launched in January 2023, and has been on a rapid growth path installing over 9,000 curtains in over 3000 homes

**What will you do at Kurtains?**
Manage visit team schedules and oversee execution for teams on the ground
- Optimize daily schedule
- Bridge between client requirements and visit teams capacity
- Manage cancellations and confirm upcoming appointments
- Support customers with rescheduling and creating bookings
- Be a point of contact to coordinate with the on-ground sales team

Continuous improvement of processes
- Identify improvement initiatives in operational processes and work with operations and tech team to implement

**What do you need to apply?**
- At least 2 years of experience in client-facing operations (shipping, logistics, transportation): if you like solving the daily logistic puzzle, this job is for you
- Prior experience in a dispatcher role is preferred
- Excellent verbal and written communication in English: at Kurtains client is king, we are looking for someone very patient with client, that can always find a solution that makes them happy
- Entrepreneurial spirit: you like building operations, and want to progress fast in your career. At MAKAN we recognize and promote talent
- Good grip on Microsoft Excel, and curious about to learning new digital tools

**What you will get?**
- Join a fast-growing start-up and get exposed to a lot of learning
- Partake in a high-growth journey
- Join a startup which puts every effort to offer its teams an exciting, stimulating, and fun work environment
- Be part of a dedicated team committed to delivering high-quality products and exceptional customer service.
- Opportunities for professional growth and development within a dynamic and growing company.

Pay: ₹30,000.00 - ₹33,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Evening shift

Application Question(s):

- Have you worked with 3rd party vendors/suppliers in the past?

**Experience**:

- operations: 3 years (required)

**Language**:

- English (required)

Work Location: Remote

Expected Start Date: 16/12/2024

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