Customer Service Associate Iii

1 week ago

Bengaluru, India TE Connectivity Full time

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Roles & Responsibilities**:

- Communication with the international internal customers in English
- Manual Order Entry
- Manual Order Changes
- Manual Scheduling Agreement updates
- Quote Entry
- Create credits, debits, pro forma invoices or returns
- Proactive Backlog Management
- Delivery note creation and ATP checks
- Handling of Customer Portals
- Supporting EDI
- Maintaining Customer Profiles
- All kind of ad hoc requests to support the EMEA / North America Customer Service Teams.
- Minimum 3-4 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred.
- Good knowledge in Outlook, SAP, MS Office tools, Web Portals.

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation

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