Customer Support Executive

7 days ago

Perungudi Chennai Tamil Nadu, India FineLine Technologies Full time

**Job description**

**POSITION INFORMATION**

**SUMMARY**:The position serves customer accounts by **providing product and service information**; resolving product and service problems and providing general support to the company's house accounts. Lays the foundation to directly manage individual customer accounts.

**ESSENTIAL FUNCTIONS, DUTIES, & RESPONSIBILITIES**:

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Tracks and maintains customer accounts by recording account information.
- Escalates to Customer Support Lead as needed.
- Escalates production or data call-outs to the management team to quickly resolve any ordering issues customers may face
- Contributes to team effort by accomplishing related results as needed.

**POSITION TYPE/REQUIRED HOURS OF WORK**:

- Full-time
- Office Time 7:00 PM to 4:00 AM IST

**QUALIFICATIONS**:

- Any level of higher education.
- 4 to 6 years of experience in International BPO (Voice)
- Excellent communication
- Proficient in order processing systems, spreadsheets, and word processing software.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
- Ability to solve practical problems in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
- Must speak, read, write, and understand the primary language(s) used in the workplace. The primary language is English.

**Benefits**:

- Provident Fund

Schedule:

- US shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Service Executive

    2 days ago

    Perungudi, Chennai, Tamil Nadu, India Industrial Support services consulting Full time

    _**About Us**_ **We are Hiring for Our wonderful client.** - **Job Overview**:_ - **Looking Customer Support executive for Machine Industry**: - **Should have knowledge in machine Erection and wiring**: - **Immediate Joining will be preferred.** - **Qualification - **_**DME/ B.E - Mechanical, EEE,Automobile** **Experience : 0 yr to 3 yrs in Customer...

  • Customer Service Executive

    1 week ago

    Perungudi, Chennai, Tamil Nadu, India Industrial Support services consulting Full time

    _**About Us**_ **We are Hiring for Our wonderful client.** - **Job Overview**:_ - **Looking Customer Support executive for Machine Industry**: - **Should have knowledge in machine Erection and wiring**: - **Immediate Joining will be preferred.** - **Qualification - **_**DME/ B.E - Mechanical, EEE,Automobile** **Experience : 0 yr to 3 yrs in Customer...

  • Customer support executive

    2 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer Support Executive

    1 week ago

    Perungudi, Chennai, Tamil Nadu, India Adapton Full time

    **Role : Customer Support Executive** **Experience: Fresher - 3 Years** **Gender: Females Preferred** **Work Timings : 09.30AM - 06.00PM (6 days of work)** **Salary : Upto 25K** **Location : Perungudi, Chennai** **Job Description**: - Excellent verbal communication skills - Resolve customer queries over calls, mails and chat - Excellent analytical and...

  • Customer Support Executive

    5 hours ago

    Perungudi, Chennai, Tamil Nadu, India SR universe tech Full time

    Job Title - Hindi Voice Process Executive Locations: - Perungudi - Thoraipakkam - Nungambakkam - Kovilampakkam - Mount Road **Salary**: ₹13,000 - ₹20,000 per month - Key Responsibilities: - Handle outbound calls* in Hindi. - Provide *customer support*, resolve queries, and escalate issues when needed. - Explain products/services clearly and...

  • Customer Support Executive

    1 week ago

    Perungudi, Chennai, Tamil Nadu, India SR universe tech Full time

    Telecaller - Multilingual (Kannada, Malayalam, Telugu, Hindi & Tamil)Job Type: Full-Time Location: Chennai / Remote (as applicable) Working Hours: 9:30 AM to 6:30 PM Salary Range: ₹10,000 - ₹22,000 per month Languages Required: Fluent in Kannada, Malayalam, Telugu, Hindi, and Tamil Key Responsibilities Make outbound calls to potential customers to...

  • Customer Support Executive

    4 hours ago

    Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...

  • Customer Support Executive

    4 hours ago

    Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...

  • Customer support

    2 weeks ago

    Chennai, India Insight Customer Call Solutions Ltd Full time

    *Job Title:* Voice Process Executive *Company:* ICCS (for Netmeds) *Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor *Job Description:* We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via...

  • Customer Support Executive

    5 hours ago

    Chennai, Tamil Nadu, India Auction Ghar Full time

    **We are hiring Customer support Executive(Handling international clients )** **Location: Chetpet** **salary :30k-35k** **Responsibilities** - Responding to customer inquiries and resolving problems in a professional and timely manner - Assisting customers with product information, ordering, billing, and account inquiries - Providing technical support for...