Front Office Receptionist

1 week ago

Bengaluru, India BRINDHAVVAN AREION HOSPITAL Full time

**JD FOR FRONT OFFICE EXECUTIVES**
- Attending calls
- Receiving, and responding, as pleasantly as possible while trying to provide full information, and support to the caller.
- Greet all guest courteously and make them comfortable while waiting at the reception.
- Manage coordination with housekeeping service providers including electricians, plumbers, and civil contractors and keeping their contact details at all times.
- Ensure the upkeep and decorum at the reception area in particular and all areas, including toilets, in general.
- Multi-tasking, needs to juggle between receiving calls and at the same time attending the client or customer present physically in office.
- Maintaining important documents, records, and files in a proper and organized manner.
- Manage and forward the team messages in most efficient manner.
- Gathering insurance and billing information.
- Responsible for EPABX operations.
- Ensure the immediate response while handing incoming and outgoing calls.
- Maintain all call records through EPABX software.
- Maintain the records of all Telephone Nos. as well as Ext. Nos. given to employees.
- Maintain courier inward and outward register.
- Co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues.
- Ensure proper housekeeping arrangements and other facilities on day to day basis.
- Be aware of your surroundings and of the patients in the waiting room.
- Facilitate patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non
- disruptive manner.
- Check for consultant availability.
- Maintain the list of consultants on duty, to be contacted in emergency.
- Maintain complaint and feedback registers.
- Maintain the information regarding doctors schedule (Doctors at OT or meetings).
- Deal with all general inquiries, explain procedures and make new and follow-up appointments.
- Check and cross check the appointments entries in the system.
- Collect duty roasters of duty doctors and consultants for the month and day wise.
- Information of health packages details to the patients and follow ups by phone.
- Provide directions to the patients and attendees to the doctors or concern places.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Language**:

- Kannada ,english (preferred)

**Speak with the employer**
+91 9108542428
- Health insurance

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