Inbound Call Center Agent

3 days ago


Vashi Navi Mumbai Maharashtra, India Intellivision Services Full time

**Location**: Remote or On-site
**Shift**: Night Shift (Aligns with US Time Zones)

**Job Type**: Full-time

**About the Role**

**Responsibilities**
- Handle inbound and outbound customer calls professionally.
- Provide accurate information and support to US-based clients/customers.
- Maintain high call quality and meet daily/weekly performance targets.
- Document all customer interactions accurately in CRM tools.
- Follow call scripts, processes, and compliance guidelines.

**Requirements**:

- Excellent verbal communication skills in English (neutral or US accent preferred).
- Previous experience in a **US calling process** (sales, support, or lead generation).
- Comfortable working **night shifts (US hours)**.
- Strong interpersonal and problem-solving skills.
- Reliable internet connection and a quiet working environment (for remote roles).

**Preferred Qualifications**
- Experience with CRM systems (e.g., HubSpot, Zoho, Salesforce).
- Experience in BPO/call center industry.
- Ability to work independently and in a team.

**Compensation**
- Competitive base pay + incentives (based on performance).
- Growth opportunities within the company.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person


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