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Customer Service Process

3 weeks ago

Delhi Delhi, India CareerCraft Company Full time

**Key Responsibilities**
- Handle inbound calls related to banking services
- Provide accurate information and resolve customer queries
- Maintain professionalism and high customer satisfaction
- Document customer interactions as per standard operating procedures
- Collaborate with team members to meet service targets

**Required Qualifications**
- Minimum education**:12th Pass** (Graduates welcome)
- **Excellent verbal communication skills in English**:

- Ability to handle customer queries with **empathy and clarity**:
**Why Join Us?**
- Fixed **day shifts** - no night shifts
- **Sunday off** every week
- Work with a **reputed banking client (PNB)**:

- Career growth and skill development opportunities
- Supportive and inclusive work environment

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Computer (typing, navigating CRM or call-handling software): 1 year (preferred)
- Handle customer queries, Knowledge of basic banking services: 1 year (preferred)
- customer service, BPO, or call center environments: 1 year (preferred)
- Strong listening, problem-solving abilities: 1 year (preferred)
- Professional phone etiquette, Documentation Skills: 1 year (preferred)
- Team collaboration, Target Driven Mindset: 1 year (preferred)
- Excellent communication skills in English: 1 year (preferred)

**Language**:

- English, Telugu, Tamil (required)

Shift availability:

- Day Shift (required)

Work Location: In person