Customer Service Representative

**SRP U.S Logistics is serving as a captive unit from 7 different locations Pan India to our top renowned supply chain alliances in United States ( Sacramento, CA) namely**:
Our global reach, deep industry knowledge, innovative technology, and extensive transportation network have allowed us to bring the latest learning to bear on our customers’ unique challenges and desires. We leverage our scale to create innovative and tailored solutions that help our client optimize their supply chains to stay ahead of their competition. Also we create an agile, resilient supply chain with the right combination of market insights, tech innovations, and transportation best practices.

**Key Responsibilities**:
1. **Lead Management**:

- Manage, nurture and convert leads into sales opportunities.
- Assess and analyze a prospects current process and requirements.
- Provide engaging and articulate information about companies value proposition to potential customers.
- Maintain well organized, up-to-date and accurate sales information and activity reports in Salesforce CRM system.

**2. Sales Management**:
Learn to manage complex enterprise sales throughout the sales cycle and efficient management of the sales pipeline using the defined processes.

**3. Communication**:

- Work closely within a small sales & marketing team and develop cooperative working relationships with all company colleagues.
- Provide accurate and timely information as required to project managers, the delivery team and senior management.
- Adhere to company policies, procedures culture and business ethics.

**4. Process Knowledge**:
Develop a strong knowledge of our services in order to facilitate the sales process. Understand how the benefits of our services can meet customer’s needs in various business verticals.

**Reasons to Work at SRP U.S LOGISTICS**

1. Be a part of highly dynamic sales & marketing team in a friendly company.

2. Make a difference by being a valued member of a growing and successful company.

3. **Gain excellent support and training from regular appraisals/promotions with a dedicated career manager and opportunities to progress.**

4. Enjoy a rewarding job with job satisfaction and career prospects.

5. Potential to develop a variety of valuable skills and experiences.

6. Work with fellow professionals who also have integrity and initiative.

7. **Be part of a company that delivers high quality products to satisfied customers in US and CANADA enabling them to improve their business efficiency and gain competitive advantage with unmatched incentives and exponential growth**

8. Work for a company who actively strives to be socially responsible and have fun.

**Required Skills**:

- Has highly developed all round interpersonal skills
- **Excellent communication, presentation, networking and negotiation skills**:

- Customer service oriented with a positive, well-motivated attitude
- Conscientious, hard-working and driven to improve sales and activity performance beyond targets
- Competent IT skills with a working knowledge of Microsoft Office, google programs and social networking tools.
- Good organizational and time management skills with the flexibility to reprioritize as necessary
- **Must be highly proficient in all aspects of English language, especially speaking, listening and writing skills.**

**IMPORTANT NOTE**:
**CANDIDATES ONLY WITH INTERNATIONAL BPO EXPERIENCE OR HAVING WOKRED WITH INTERNATIONAL CLIENTS MUST APPLY.**

**JOB specifications**:
**-ON SITE**:

- NO Work From Home**
**-5 days working
- Saturday and Sunday fixed offs.**
**-Evening shifts only.**

**ACTIVELY HIRING CENTRES IN INDIA - **Delhi, Gurugram, **Mohali, Chandigarh & Hyderabad.**

**Salary**: ₹30,000.00 - ₹55,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift

Supplemental Pay:

- Performance bonus