Call Center Agent

3 days ago

Pune Maharashtra, India Binated Full time

**About the job**

**Position**: Call Center Agent.

**Experiences**: 0- 3 Years

**Educational Qualification**: Any Graduate

**Vacancy**: 10+

**Location **:Aundh, Pune

**Responsibilities**:

- Strong command over English (verbal and written).
- Ensuring customer satisfaction through prompt responses and query resolution.
- Coordinate with internal team for issue resolving & coordination with customer.
- To ensure that tasks are completed daily and in a timely manner.
- Respond to customers in tickets issues, follow-ups, etc.

**Mandatory Requirements**
- Should be ready to work in Night shifts and 5 days working.
- Should be ready to Work from Office

**Soft Skills**:

- Excellent verbal and written communication skills.
- Should possess prioritizing and organizing skills.
- Logical and reasoning abilities to take right decisions to resolve customer’s issues.
- Result oriented who can drive towards stringent targets.
- Basic knowledge of Customer Services.
- Should be punctual and responsible with work.
- Should have the passion to learn and grow.

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Leave encashment
- Provident Fund

Supplemental Pay:

- Overtime pay
- Shift allowance
- Yearly bonus

Application Question(s):

- What is your current CTC ?
- Are you an immediate Joiner ?
- What is your salary expectation ?
- What is your Notice Period ?
- Are you willing to work onsite?
- What is your current location?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Fluent English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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