
Customer Support Executive
8 hours ago
**Responsibilities**:
- Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
- Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
- Develop in-depth product knowledge and provide accurate information to customers.
- Assist customers with order processing, shipment tracking, and returns or exchanges.
- Maintain accurate records of customer interactions and inquiries.
- Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
- Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
- Identify customer inquiry trends and provide feedback for process improvement.
- Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
- Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
**Job Qualifications**
- A Bachelor's degree in a reputed university
- Strong communication skills, both verbal and written.(English & Hindi is mandatory)
- Excellent problem-solving and conflict-resolution abilities.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹16,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
**Education**:
- Bachelor's (required)
**Language**:
- Hindi (required)
Work Location: In person
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