Customer Support Executive

5 days ago

Bommanahalli Bengaluru Karnataka, India Future Role Full time

**Responsibilities**:

- Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
- Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
- Develop in-depth product knowledge and provide accurate information to customers.
- Assist customers with order processing, shipment tracking, and returns or exchanges.
- Maintain accurate records of customer interactions and inquiries.
- Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
- Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
- Identify customer inquiry trends and provide feedback for process improvement.
- Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
- Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

**Job Qualifications**
- A Bachelor's degree in a reputed university
- Strong communication skills, both verbal and written.(English & Hindi is mandatory)
- Excellent problem-solving and conflict-resolution abilities.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Language**:

- Hindi (required)

Work Location: In person

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