Service Coordinator

3 days ago

Guwahati Assam, India ETGr Education Full time

**Job Title**: Service Coordinator

**Job Type**: Full-Time
**Location**: Guwahati, Assam
**Experience**: 1-3 years preferred
**Language Requirements**: Fluent in English, Assamese, and Hindi

**Job Summary**:
We are looking for a dedicated and organized **Service Coordinator** to join our team. This role is **non-sales** and focuses on coordinating service operations, managing technical staff, and ensuring client satisfaction through effective communication and prompt problem-solving.

**Key Responsibilities**:

- Communicate with clients to understand their service needs and ensure timely resolution
- Coordinate and assign tasks to engineers and technical support staff
- Follow up on service requests and ensure completion within the defined timelines
- Act as the communication bridge between clients and technical teams
- Maintain proper documentation of service activities, client feedback, and engineer schedules
- Respond to client queries in a solution-oriented and professional manner
- Ensure high levels of customer satisfaction through effective communication and service delivery
- Monitor and report daily, weekly, and monthly service status updates
- Support internal team operations to improve service efficiency and quality

**Requirements**:

- Excellent verbal and written communication skills
- Fluency in **English, Assamese, and Hindi** is mandatory
- Proven ability to handle multiple clients and coordinate with various teams
- Strong organizational and time management skills
- Basic knowledge of service workflows and technical coordination
- Prior experience in service support or coordination preferred

**What We Offer**:

- Friendly and collaborative work environment
- Opportunity to work with a skilled technical team
- Fixed working hours, no sales targets
- Professional growth and training opportunities

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Ability to commute/relocate:

- Guwahati, Assam: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

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