Customer Care Executive

3 days ago

Rohini Delhi Delhi, India Maxfort SCHOOL, Rohini Full time

**Job Title: Customer Care Executive**

**Key Responsibilities**:

- **Customer Inquiries and Support**:

- Provide clear and accurate information regarding school programs, admission procedures, fees, policies, and other services.
- Handle and resolve complaints or issues raised by parents or students, ensuring a satisfactory resolution.
- **Admissions Assistance**:

- Support the admissions team in scheduling and coordinating interviews, tours, and other admissions-related activities.
- **Documentation and Record Keeping**:

- Maintain accurate records of all customer interactions, inquiries, and concerns.
- Update and manage customer databases (e.g., parent/student contact details, inquiries, etc.), ensuring information is current and secure.
- **Parent and Student Communication**:

- Serve as a point of contact for parents and students regarding school policies, schedules, and any other school-related matters.
- Facilitate communication between parents and school departments, ensuring that any issues or feedback are escalated to the appropriate teams.
- **Follow-up and Feedback Collection**:

- Conduct follow-ups with parents and students to ensure they are satisfied with services and support provided.
- Gather and document feedback to help improve the overall customer experience at the school.
- **Problem Resolution**:

- Act as a mediator to address and resolve any conflicts or issues raised by parents or students in a professional manner.
- Escalate unresolved or complex issues to higher management when necessary.

**Required Qualifications**:

- Bachelor’s degree in Business Administration, Communication, or a related field (preferred).
- Previous experience in customer service, preferably in an educational environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build positive relationships with students, parents, and staff.
- Problem-solving skills and the ability to handle difficult situations calmly and professionally.
- Basic computer skills (Microsoft Office, school management software, etc.) and proficiency in handling customer service tools (e.g., CRM systems).

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

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