Hotel Receptionist

3 days ago

Bhankrota Jaipur Rajasthan, India Saboo Sodium Chloro ltd Full time

The Hotel Receptionist is the first point of contact for guests and plays a key role in creating a positive guest experience. This role involves welcoming guests, managing check-ins and check-outs, handling reservations, and assisting with guest inquiries—all while maintaining a high level of professionalism and hospitality.

**Key Responsibilities**:

- Greet guests with warmth and professionalism upon arrival and departure
- Manage check-in and check-out processes efficiently using the hotel’s PMS
- Respond promptly to guest questions, complaints, and requests
- Process payments, issue room keys, and maintain accurate billing records
- Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction
- Maintain a tidy, organized reception area
- Keep up-to-date on hotel products, services, room rates, promotions, and local attractions
- Follow all safety, security, and confidentiality procedures
- Report any issues or concerns to the Front Office Manager

**Qualifications**:

- High school diploma or equivalent (hospitality or tourism education is a plus)
- Previous experience in customer service or hotel reception preferred
- Proficient in using hotel management software (e.g., Opera, Cloudbeds, eZee)
- Strong communication skills in English; knowledge of additional languages is a plus
- Excellent interpersonal, problem-solving, and multitasking abilities
- Friendly, professional appearance and demeanor
- Able to work flexible hours, including weekends, holidays, and night shifts

**Physical Requirements**:

- Ability to stand for long periods
- Comfortable working in a fast-paced environment
- Capable of handling light lifting (e.g., luggage or office supplies)

**Work Schedule**:

- Rotating shifts (morning, afternoon, night)
- Weekend and holiday availability required

**Benefits (Optional Section)**:

- Competitive salary
- Staff meals and uniform
- Health insurance
- Employee discounts on rooms and services
- Training and career development opportunities

**Job Types**: Full-time, Permanent

Pay: ₹9,762.16 - ₹22,646.51 per month

**Benefits**:

- Food provided

Schedule:

- Morning shift

Work Location: In person

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