E-commerce Executive

2 days ago

Goregaon East Mumbai Maharashtra, India Steelo Containers LLP Full time

We’re seeking an experienced and talented e-commerce executive to join our dynamic team at Steelo.

You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.

**Objectives of this role**
- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
- Enhance customer experience by working closely with other departments, such as marketing, content and customer service.

**Your tasks**
- Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
- Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
- Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.
- Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
- Attend conferences, events, and trade shows to showcase our product and the retail sales team.

**Required skills and qualifications**
- 1+ years of experience in the e-commerce industry.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
- Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
- Proficient communication skills, both written and verbal, with fluency in English.
- Experience managing e-commerce platforms such as Wordpress, Amazon, Flipkart and/or WooCommerce.

**Preferred skills and qualifications**
- A bachelor’s degree in e-commerce, digital marketing, business administration, or a related field.
- Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.
- Ability to work collaboratively and take charge as a leader when required.

Pay: From ₹35,000.00 per month

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 07/10/2024

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