IT Support Professional for Global Service Desk
6 days ago
**Purpose**
**Key Responsibilities**
- Ability to analyse incoming incidents, service requests and provide support. Close the issues with appropriate methods, in line with predefined processes.
- Take ownership manage the all related incidents to closure; involving other teams and support as required.
- Actively manage the open incidents in the Service Desk Support queue and ensure detailed updates, follow-up, resolution and closure.
- Providing remote technical support over the phone or screen sharing.
- Troubleshooting networking and connection issues.
**Education, Experience & Skills**
- Graduate in any discipline; BTech/BCA/BE (preferred)
- 0 to 3 years of experience in Service desk/desktop Team.
- Knowledge of Windows 10, MS Office Suite (Word, Excel, Outlook etc.)
- Experience in any ITSM tool like service now etc. (preferred)
- English communication and conversation skills (Verbal and Written)
- Customer handling skill and Multitasking ability
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