Customer Service

2 weeks ago

Chembur Mumbai Maharashtra, India Aiyer Logistics Pvt Ltd Full time

Designation: Team lead to Assistant Manager

Experience: 4-5 years

Coordination with the shipper/ consignee for smooth movement from the Loading till the destination

Export & Import pricing, both Air & Sea.

Complete coordination includes the daily updates of container pick in sea export/import and in air handover at the warehouse / at the agent’s warehouse.

Planning /booking and movement of cargo, and coordination of loading/ onboarding, and updating the same to the client for smooth coordination.

Sending of pre-alert to the agent and coordination till the knee door.

Updating the client by maintaining the Daily status report

Well-versed with ACD and ISF filing, and IGM filing in case of import, both air and sea

Preparation of the invoice and finalizing the invoice till job closing

Following up on the arrival of air and ocean cargo with respective Airlines, Liners, or freight forwarders, and confirming the same to the clients.

Coordinate with clients for the necessary documents for Customs clearance.

Solving the Problems Related to Documentation.

Updating the clients regarding the status of consignments from time to time

Coordinating with the transport department of the organization to ensure timely delivery of the consignment to the clients.

Meeting with the client and making them understand the charges for different countries.

Ensure proper coordination with the clients.

Work as a Marketing Consultant for the assigned clients.

Keeping track of the sales and customer complaints.

Handling Export Shipment.

Offering export quotations and price negotiations. (FOR SEA)

Pay: ₹40,000.00 - ₹60,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9653629430

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