Customer Service Representative

4 days ago

Chembur Mumbai Maharashtra, India Back2Study Full time

**Job description**

**Job Title: Customer Support Representative**

**Location**: Chembur

**Job Type**: Work From Office

**Overview**: We are seeking a dynamic and enthusiastic Customer Support Representative to join our sales team. As a Customer Support Representative, you will be responsible for generating leads, closing soft sales deals over the phone, and maintaining good customer relationships. This role requires excellent communication skills, a strong convincing aptitude, and the ability to work independently.

**Key Responsibilities**:

- Contact potential customers via telephone to generate leads.
- Deliver scripted sales pitch to the customer, adjusting pitch to meet the needs of specific individuals.
- Check Script based Eligibility effectively and create profiles.
- Maintain customer records by updating account information and accurately documenting interactions in the CRM system.
- Follow up with potential and existing customers to ensure all inquiries are addressed and opportunities are maximized.
- Collaborate with the sales team to identify strategies to increase sales opportunities and profitability.
- Stay current with business information, features, and targets plans.
- Attend sales training sessions and meetings as required.

**Skills and Qualifications**:

- Proven experience in tele-calling or a similar sales/customer service role.
- Strong verbal and written communication skills.
- Excellent phone etiquette and the ability to persuade and influence others effectively.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Goal-oriented with a focus on achieving sales targets and improving sales performance.
- Proficiency in CRM software and Microsoft Office Suite.
- High school diploma required; additional education or certification in Sales or Marketing is a plus.

**Benefits**:

- Exciting monetary awards for best performance

**Salary**:

- Based on Interview and past Experience, best in market.

**Job Types**: Full-time, Fresher

**Benefits**:

- Paid sick time

**Schedule**:

- Day shift

**Education**:

- Higher Secondary(12th Pass) or Graduate in any field.

**Experience**:

- total work: 0- 1 year
- Tele calling: 0- 1 year

**Language**:

- English (Excellent Fluency Referred)

Work Location: In Office (preferred)

Pay: ₹15,000.00 - ₹20,000.00 per hour

Expected hours: 54 per week

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Chembur, Mumbai, Maharashtra (preferred)

Work Location: In person

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