Customer Services
6 days ago
**Position**:Customer Support Associate**
**Key Responsibilities**:
- Handle international customer queries through calls with professionalism and empathy.
- Provide accurate information, resolve issues, and ensure high-quality customer experience.
- Identify customer needs and offer appropriate products/services through **upselling and cross-selling techniques**.
- Maintain customer satisfaction by following standard processes and service guidelines.
- Document interactions, feedback, and resolutions in CRM tools.
Work closely with the team to achieve customer support and sales targets.
- Ensure compliance with company policies and international quality standards.
**Skills & Qualifications**:
- Minimum 1 year of experience in **International Customer Care/CCE role**.
- Strong communication skills in English (verbal & written).
- Proven ability in **upselling / cross-selling**.
- Problem-solving attitude with customer-centric mindset.
- Ability to work in a target-driven environment.
- Flexible with rotational shifts (including night shifts).
**Salary & Benefits**
- Competitive salary with incentives on upselling.
- International exposure and career growth opportunities.
- Friendly and professional work environment.
**Contact No. 9430049605**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How soon you can join If Selected?
**Education**:
- Bachelor's (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
**Speak with the employer**
+91 9430049605
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