Client Support Trainer

5 days ago

Bengaluru, India Anthology, Inc. Full time

Client Support Trainer

Bangalore, India

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

As Client Support Trainer, you will report through the Support QA department and play an integral role in the QA team by effectively implementing existing training programs and creating new training content for our entire Support organization.

Specific responsibilities will include:

- Delivering compelling training to assist in the development of our Support organization
- Identifying areas of training needs including new products, product updates, and soft skills
- Contributing to creation of training materials such as handouts and on-line courses
- Evaluating training effectiveness by ensuring training programs meet client needs
- Mentoring new hires to the training program, evaluating delivery, and providing feedback

Required skills/qualifications:

- Bachelor’s degree in related field
- At least 2 years of prior teaching/training/consulting experience, preferably with adults
- Customer focused mindset
- Outstanding written and oral communication skills
- Strong presentation skills
- Proficiency with Microsoft Office, internet/web-based platforms, and mobile technology
- Willingness to learn new skills and take on new challenges and responsibilities
- Strong attention to detail
- Excellent time management, prioritization skills, and ability to manage expectations effectively when handling multiple tasks and deadlines
- Ability to work independently and with a team
- Fluency in written and spoken English

Preferred skills/qualifications:

- Ability to show initiative in seeking assignments
- Ability to take ownership of projects and accept responsibility for actions

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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