Tele Caller Executive

2 days ago


Malappuram, India Gratis Group Of Companies Full time

**Job Summary**

**Key Responsibilities**
- Make outbound calls to potential and existing customers to promote products/services.
- Handle inbound customer queries and provide accurate information.
- Maintain and update customer database with current details.
- Follow company communication scripts and guidelines effectively.
- Understand customer needs and offer suitable solutions.
- Generate qualified leads and schedule appointments for the sales team.
- Achieve daily, weekly, and monthly call/target goals.
- Record customer feedback, complaints, and escalate when necessary.
- Stay updated with company products, offers, and policies.
- Ensure professional, courteous, and customer-focused communication at all times.

**Requirements**:

- Minimum qualification: Graduate
- Proven experience as a Tele caller, Customer Service Representative, or similar role (preferred).
- Excellent verbal communication skills in [English / Regional language as per need].
- Basic computer knowledge (MS Office, CRM, or call center software).
- Strong listening and problem-solving skills.

**Key Skills**
- Excellent communication and interpersonal skills.
- Persuasive and confident approach.
- Strong organizational and multitasking ability.
- Target-oriented with good time management.
- Positive attitude and teamwork spirit.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Life insurance
- Paid sick time

Work Location: In person


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