Customer Care Executive

1 day ago


Maldahiya Varanasi Uttar Pradesh, India Shree Hr services Full time

Key Responsibilities:
Manage inbound calls from patients, families, and stakeholders with professionalism and courtesy. Conduct outbound calls for follow-ups or information dissemination.Provide accurate and timely information about center services, appointment scheduling, and general inquiries. Address and resolve customer concerns or issues promptly and professionally, ensuring a positive resolution. Collaborate with other departments to ensure seamless communication and coordination in patient care. Adhere to customer service standards, ensuring consistent and high-quality service delivery.

Qualification: Bachelor s degree in a relevant field or equivalent experience.(Must be educated from ICSE,CBSE)Proven experience in customer service or a related role, preferably in the healthcare industry. Excellent verbal communication skills with a customer-centric approach. Strong problem-solving abilities and the ability to remain calm under pressure. Familiarity with medical terminology and hospital procedures is a plus.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Maldahiya, Varanasi, Uttar Pradesh (required)

Ability to Relocate:

- Maldahiya, Varanasi, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9140682977



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