Guest Service Associate

1 week ago

Pune, India Casino Air Caterers and Flight Services Full time

**Responsibilities**
- Offering front desk assistance to clients
- Handling guest requests and reservations
- Managing administrative tasks like processing payments, cash handling and delivering any mails
- Welcoming guests on arrival and providing complete assistance during their stay
- Resolving any conflicts or tensions
- Monitoring check-ins and check-outs
- Preparing stay confirmation letters, cancellations or any alterations
- Verifying guest details upon arrival and allocating guest rooms
- Coordinating with the other staff members and departments to ensure customer satisfaction
- Communicating with the Customer Service Representatives about any promotional offers
- Assisting in pre-registration activities or extended stay requests
- Providing information on transport, restaurant facilities and sightseeing locations to guests
- Coordinating with the Guest Relations Manager and Guest Relations Officer for day-to-day operations
- Processing any special requests
- Managing all operations adhering to the hotel policies and regulations
- Maintaining and updating guest details on a timely basis

**Salary**: ₹153,856.96 - ₹200,000.00 per year

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 7350999519

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