Helpdesk Coordinator

1 week ago


AJCBose Road Kolkata West Bengal, India Value Point Systems Full time

Handling user escalation.
- Good Communication Skill.
- Monitoring of tickets and taking the actions necessary to meet SLA.
- Respond timely to support analysts when requested.
- Validate completion of a ticket.
- Invoke functional escalation process to engage a support team when required.
- Handling multi states operations or Pan India operations
- Preparing Daily and weekly tracker and share with central team as well as Client.
- Minimum graduate is required.



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