Product Architect

6 days ago

Remote, India Dataquad Full time

Experience -10+ Years

Location - Remote

Job Type - 2nd job or Freelancer

Notice period - Immediate

**Product Architect -1**

**Experience: 10+**

**Key Responsibilities**

**Solution & Technical Architecture**
- Own and define the end-to-end solution architecture for the AI-driven conversational analytics SaaS platform.
- Architect and oversee the integration of speech-to-text, transcription, redaction, and translation services for voice and text data.
- Define API structures, data pipelines, and workflows for real-time and batch processing of call data.
- Lead the selection and implementation of AI/ML models for sentiment analysis, compliance checks, and root cause analysis, among other use cases.
- Design and implement customizable AI models that allow customers to train models on industry-specific terminology (e.g., finance, healthcare, home insurance, etc.).
- Develop predictive analytics models for customer intent prediction (e.g. churn) and agent stress and burnout risks.
- Evaluate and implement large language models (LLMs) for smart summarization of conversations and recommended next steps.
- Architect solutions that support real-time AI inference and batch processing for large-scale conversational analytics.
- Establish and maintain best practices for multi-tenant SaaS architecture, data isolation, and regulatory compliance.
- Ensure scalability, security, and high availability of the platform.

**Development Oversight & Technical Guidance**
- Provide hands-on technical leadership to offshore development teams, ensuring alignment with architectural design.
- Conduct code reviews, performance evaluations, and architectural assessments to drive continuous improvement.
- Collaborate with DevOps teams to establish CI/CD pipelines and infrastructure best practices.

**Collaboration with Product & Business Teams**
- Work alongside the Product Strategist and Technical Product Manager to translate business needs into scalable technical solutions.
- Ensure alignment between technical feasibility, product vision, and business requirements.

**Industry & Domain Expertise**
- Design solutions that align with call center workflows, supporting both inbound support and outbound engagement.
- Ensure seamless integration with leading contact center platforms such as Amazon Connect, Twilio, Genesys, Avaya, Five9, NICE CXone, or TalkDesk.

**Key Qualifications**

**Technical Expertise**
- 10+ years in software architecture, with 5+ years in SaaS-based AI/ML solutions.
- Proven experience with NLP, speech-to-text, transcription, and compliance analytics.
- Hands-on expertise with AWS AI/ML services, including Amazon Transcribe, Contact Lens, Comprehend, Polly, and Translate.
- Strong experience with Python, Java, or Node.js for AI/ML and data processing.
- Familiarity with modern call center platforms such as Amazon Connect, Genesys, Avaya, Twilio, Five9, NICE CXone, etc.

**Certifications & Preferred Skills**
- AWS Certified Solutions Architect (Highly Desirable).
- Experience designing multi-tenant SaaS solutions with best practices for data privacy & security.

**Job Types**: Part-time, Contractual / Temporary
Contract length: 24 months

Pay: ₹70,000.00 - ₹100,000.00 per month

Expected hours: 8 per week

Schedule:

- UK shift

Work Location: Remote

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