Scams Expert

**Job Summary**

**The role will be responsible for**
- Designing rules/ strategies for mule and scam prevention
- Descriptive data analytics to understand mule and scam behaviour leveraging the data base and using R/SQL
- Fraud prevention strategies based on analysis to enhance fraud detection while keeping customer friction in check.
- Leading ongoing reviews of current rules/policies and developing optimization strategies.
- To analyse the data from various sources to ensure optimal strategy design.
- Communicating and presenting the analysis on mules and scams to multiple stakeholders in the organization
- Working with multiple cross functional teams to ensure error free and smooth implementation of designed fraud strategy.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Ensuring proper documentation and following the policies and procedures while making strategy updates
- Providing leadership, training, coaching, and guidance to junior staff.
- Ensuring solutions meet business needs and requirements.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- To manage the relationship between country and other team members within FRSC.
- To provide Guidance to team members on analytical issues.

**Key Responsibilities**

**Strategy**
- Following the requirements, build new strategies in conjunction with the stakeholders to deliver first class fraud risk management framework

**Business**
- Ensure the Fraud Risk Management framework is effectively embedded and communicated across WRB Customers segment.

**Processes**
- Develop and maintain fraud management capabilities, skills and infrastructure in the country that are following both internal policies and external regulations and are responsive to fraud attacks.
- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
- Identify and track Key Performance Indicators (KPIs) to support strategy development

**People & Talent**
- Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours, and accountability.

**Risk Management**
- Deliver the defined aspects of the Fraud Risk role to support the Group's Fraud risk management approach and objectives.
- Ensure that the Fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and those issues are identified, escalated, and addressed as appropriate.

**Governance**
- Establish strong ties into the relevant business lines governance, risk and control committees to ensure adequate monitoring, tracking and governance of Fraud risk.
- Drive integration of Fraud Risk Framework and associated Policy and Standards into business lines and utilise for the ongoing governance process established within the Bank.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Fraud risk team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Business, Governance and Risk
- Group/ Country Fraud and Risk Operations
- CCO Retail Clients, RCOs, CCH, CCROs, SOROs
- Partnership Business, Risk, Compliance, FCC stakeholders
- Digital Channels Delivery
- Product Owners and Product Managers for various channels
- Fraud FRSC
- Regional / Country Business Heads and Product Head, CCIB Client segment
- Financial Crime Compliance and Shared Investigations Services
- Relevant members of Risk Operations management team
- Internal and External Auditors and Regulators
- Suppliers, Vendors and Consultants

**Skills and Experience**
- Technical Skills - Business Analysis
- Technical Skills - Delivery
- Technical Skills - Security
- Technical Skills - Data Analytics

**Qualifications**
- A bachelor’s degree in business or related field or an MBA.
- A minimum of 10 years of experience in business analysis or a related field.
- Working fraud knowledge will be an added advantage
- Knowledge and experience of analytics tools and techniques
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Excellent communication skills.
- Experience creating d