Customer Relationship Manger(CRM)

6 days ago


Calicut Kerala, India CODEBRUCKE PRIVATE LIMITED Full time

Job Title: Customer Relationship Manager (CRM)

Location: HILITE BUSINESS PARK,PALAZHI,PANTHEERAMKAVU,KOZHIKODE
Employment Type: Full-time

Job Summary

Key Responsibilities
- Build and maintain strong, long-term client relationships.
- Act as the first point of contact for client inquiries and provide prompt support.
- Understand customer needs and ensure the delivery of high-quality service.
- Coordinate with internal teams to address client requirements and resolve issues.
- Maintain accurate client records, documents, and communications in CRM software.
- Follow up with clients post-service to ensure satisfaction and collect feedback.
- Identify opportunities for upselling or cross-selling products/services.
- Prepare and present regular reports on client interactions and service performance.
- Manage client complaints professionally and ensure timely resolutions.
- Organize and participate in client engagement activities.

Qualifications & Skills

Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- Freshers can apply
- Strong communication and interpersonal skills.
- Problem-solving ability with a customer-first mindset.
- Proficiency in MS Office and CRM software.
- Ability to multitask, prioritize, and manage time effectively.

**Job Type**: Permanent

Pay: Up to ₹10,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8921919291



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