Chat Support Executive with Calling

11 hours ago

Chandigarh Chandigarh, India Gleuhr Full time

The Call Center Representative is responsible for managing large amounts of inbound and outbound calls in a timely manner. They handle customer inquiries, resolve issues, provide information, and deliver excellent service to ensure customer satisfaction.

**Key Responsibilities**:

- **Handling Calls**:

- Answer incoming calls from customers regarding products, services, or queries.
- Make outbound calls to follow up with customers, confirm appointments, or generate leads.
- **Customer Support**:

- Listen actively to customer concerns and provide accurate, satisfactory solutions.
- Maintain a positive and professional demeanor while handling complaints or difficult customers.
- **Data Management**:

- Document customer interactions and maintain accurate records in the database.
- Update customer information and follow up as required.
- **Sales and Promotions (if applicable)**:

- Upsell or cross-sell products/services during calls as needed.
- Achieve assigned sales targets and quotas.
- **Problem Solving**:

- Identify and escalate issues to the appropriate department or manager when necessary.
- Offer alternative solutions to meet customer needs.
- **Adherence to Policies**:

- Follow company scripts and guidelines to maintain consistency in communication.
- Ensure compliance with data privacy and confidentiality policies.

**Skills and Qualifications**:

- **Education**: High school diploma or equivalent (Bachelor’s degree preferred).
- **Experience**: Previous experience in a customer service or call center role is an advantage.
- **Technical Skills**:

- Proficient in using call center software, CRM systems, and Microsoft Office.
- Fast and accurate typing skills.
- **Soft Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Patience, empathy, and the ability to handle stress.

**Work Environment**:

- Office-based or remote, depending on the company.
- Requires long periods of sitting and extensive use of a headset and computer.
- May involve working in night shifts and timing 7:30pm to 3pm

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

  • Chat Support Executive for Bpo

    2 weeks ago

    Chandigarh, Chandigarh, India Maa Ganga Travels Full time

    Full job description **Title: Chat Support Representative** **Work Location** - Mohali **Shift **- Night Shifts **! Looking for Immediate joiners !** **Key Responsibilities**: - Effective communication via mail/chat - Assist digital team with online campaigns. - Protecting brand image and reputation in the market. - Provide real-time support -...

  • Chat Support Executive

    2 weeks ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring For Chat Process** Only Chat/ No calling **Location**: - Chandigarh/Mohali **Salary - 22000 to 23000** **Qualification**: - Graduation Good English skills 5 Days working Night shifts Cab facility available **Interested can apply** Pay: ₹22,000.00 - ₹23,000.00 per month **Experience**: - total work: 1 year (preferred) Work...

  • Chat Support Executive

    2 weeks ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring Customer Support Executive** **Location**: - Chandigarh **Salary - 22000 to 24000** **Qualification**: - Graduation Good English skillls **Job responsibilities**: - Customer interaction through chat only - Handling semi tech support through chat **Benifits**: - 5 days working only - Cab facility available - Medical facility - Rotational...

  • Chat Support Executive

    2 weeks ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring Chat Support Executive** **Location**: - Chandigarh **Salary - 22000 to 23000** **Qualification-** Graduation Good English skills 5 Days working only Cab facility available Pay: ₹22,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance Schedule: - Rotational shift Work Location: In person

  • Customer Support Executive

    11 hours ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring Customer Support Executive** **Campaign**: - Domestic & International BPO **Process**: - Voice & Chat **Location**: - Chandigarh/ Mohali **Salary -23000 to 28000** **Qualification**: - Graduation/ Post graduation Good English skills Rotational shifts Cab facility available **Responsibilities**: - Customer handling through calls or...

  • Chat Associate

    2 weeks ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring Customer Support Executive** **Location** - Mohali/Chandigarh **Salary - 22000 to 23000** **Qualification** - Graduation/Post Graduation Good English skills 5 Days working Night shifts Cab facility available **Job responsibilities**: Chat associates has to resolve US customers issues through chat only **Refreshment would be given at the...

  • Chat Support Executive

    2 weeks ago

    Chandigarh, India G&R Management Consultancy pvt ltd. Full time

    chat process cabs provided within hiring zone. excellent english communications required rotational shifts **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹13,700.00 - ₹14,100.00 per month **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Yearly bonus **Education**: - Higher Secondary(12th Pass)...

  • International Chat Process Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Elite Business Solution Full time

    **Job Title**: International Chat Process Executive **Location**: Mohali (Work from Office) **Company**: Elite Business Solution **Key Responsibilities**: - Handle customer queries and provide accurate and timely responses via chat. - Maintain professionalism and adhere to quality standards in all interactions. - Ensure high levels of customer...

  • Chat Process Executive

    2 weeks ago

    Mohali, Chandigarh, India Skyway Solution Full time

    Job DescriptionWe are seeking a Chat Process Executive to provide excellent customer support through digital chat channels. This role is ideal for individuals with strong written communication skills who can efficiently resolve customer inquiries and ensure a positive online experience.Roles and Responsibilities- Engage with customers in real-time via live...

  • Chat Support Executive

    2 weeks ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Job Title: Customer Support Executive** **Location**:Chandigarh **Salary: INR 22,000 - INR 24,000** **Qualifications**: Graduation or equivalent Good English skills **Key Requirements**: Ability to communicate in English Willingness to work in night shifts Availability for 5-day work week Access to cab facility for transportation Prior experience...