Customer Service Coordinator

1 week ago

Mumbai Maharashtra, India Wolters Kluwer Full time

Job Summary

Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and fully diagnosing problems that have been submitted directly by end users.

Training on the company's wide product range and all tools necessary to implement customer requests will be provided. Ongoing training sessions will be conducted on updates to existing products and new products released by WK Health.

Essential

**Responsibilities**:

- Respond to customer service enquiries that will include such tasks as: tax exempt adjustments, pay per view, order entry and queries related to orders, journal access, claims, gratis, group hospital, Stedmans product line, web store, and general updates such as address changes
- Utilize electronic systems to ensure that all enquiries and customer contacts are logged as they occur
- Manage customer inquiries from onset to resolution through idependent problem-solving skills aiming for a one-call resolution when possible.
- Ask relevant questions to understand customers needs and requirements
- Utlilize CRM system data to monitor quality control of customer interactions; assist with managing documentation of QA process for team.
- Adhere to critical monthly deadlines to ensure mínimal backlogs and provide expected level of service
- Use provided systems and procedures to monitor quality control for all customer interactions
- Participate in the testing of modifications or upgrades to the fulfillment system
- Perform other tasks/duties as assigned

Education
- Required High Level English Language Qualification, School Diploma or GED

Experience
- Required minimum 4 - 5 years experience in a call center environment (USA voice-based)
- Proficient in MS Outlook, Word, Excel

Other Knowledge, Skills, Abilities
- Ability to work extended hour shift
- Flexibility to adjust shift hours with advanced notice
- Flexible and able to adjust daily routine
- Well organized and able to prioritize a high workload in a team environment
- Patient and helpful under pressure

Physical Demands
- Normal office environment

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

  • Customer Service Coordinator

    5 days ago

    Mumbai, Maharashtra, India Cygnus Technologies Pvt ltd Full time

    **Roles and Responsibilities**: - Coordination, maintenance, and breakdown jobs with the service manager. - Interact with customer, give them the required information in response to queries about accounts, products and services. - Take service query calls from clients or customers and dispatch the apt customer service associate to tackle the question. -...

  • Customer Service Associate kannada

    2 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Coordinator

    6 days ago

    Lower Parel, Mumbai, Maharashtra, India MOT marketing Technologies Full time

    **Job Role - Service coordinator** **Job Overview**: We are seeking a proactive and detail-oriented Service Coordinator to join our Service Back Office team. This role focuses on managing customer inquiries related to water purification spares, coordinating commissioning & installation, ensuring spare parts availability, and working closely with the Stores...

  • Customer Service Coordinator

    6 days ago

    Lower Parel, Mumbai, Maharashtra, India MOTM Tech Full time

    **Job Role - Service coordinator** **Job Overview**: We are seeking a proactive and detail-oriented Service Coordinator to join our Service Back Office team. This role focuses on managing customer inquiries related to water purification spares, coordinating commissioning & installation, ensuring spare parts availability, and working closely with the Stores...

  • Customer Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Wolters Kluwer Full time

    Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...

  • Customer Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Wolters Kluwer Full time

    Working within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients’ business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...

  • Customer Services Coordinator

    2 days ago

    Mulund, Mumbai, Maharashtra, India Enrolsy Full time

    **Requirements**: Gender: Only Female Qualifications: HSC / Any Graduate Location: Mulund West Experience: 2 - 3 yrs Experience in Customer Services Domain Skill :Excellent interpersonal and written and oral communication skills. Working Days : Monday - Saturday (Sunday Fixed Off) Shift : 10:00 AM - 7:00 PM We are looking for a qualified **Customer...

  • Customer Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Bitsy Infotech Pvt Ltd. Full time

    We are looking for a **IT Service Coordinator** to join our team **at Bitsy Infotech Private Limited**. This role involves managing essential data processes, ensuring accuracy and providing administrative support. Get **₹20000 - ₹30000** salary along with career growth opportunities in a collaborative environment. **Key Responsibilities**: - Maintain...

  • Customer Service Coordinator

    2 weeks ago

    Pune, Maharashtra, India MOT marketing Technologies Full time

    **Job Role - Customer Service Coordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain...

  • Service Coordinator

    2 weeks ago

    Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time

    1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...