Collections Associate

4 days ago

Bengaluru, India Musquare Technologies Full time

**Role: Sr Associate of Billing & Collections**

**Shift timings: 3 PM to 12 Midnights**

**Cab : One way cabs will be provided post (Between 10 pm to 6 am) logouts.**

**WORK FROM OFFICE (Electronic city, Bangalore)**

**Total experience required: 5 to 6 years.**

**SEMI VOICE PROCESS**

**Notice Period - Max 15 days**

**Key Responsibilities**:

- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Essential Functions
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics

**Mandatory skills**:

- Knowledge of Credit Management and Collections procedures
- Experience with Oracle JDE a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities

**Salary**: ₹700,000.00 - ₹800,000.00 per year

Schedule:

- UK shift

Ability to commute/relocate:

- Electronic City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Total Exp ?
- No of yrs in Billing process?
- No of yrs in Collection process?
- Notice Period ?
- Current Company & Designation ?
- Current Location?
- Any Gaps? If yes reason ?

**Experience**:

- total work of Collections and Credit: 5 years (required)

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