Tele Marketing Executive

2 weeks ago

Remote, India Sunvis Systems Private Limited Full time

**Full job description**

Job Title: Tele Caller & Customer Success Associate - D2C Team

Location: Coimbatore

Department: Direct-to-Consumer (D2C) Sales

Reports To: D2C Team Lead

Type: Full-time

**Job Overview**:
**Responsibilities**:
**Sales and Customer Acquisition**:

- Conduct outbound calls to potential customers to introduce products, explain product features, and guide customers through purchase decisions.
- Achieve monthly sales targets by promoting current offers, upselling, and closing sales effectively.

**Customer Retention and Success**:

- Follow up with customers post-purchase to ensure satisfaction with the product and service.
- Address any customer concerns or complaints by providing effective solutions in a timely manner, escalating issues to relevant departments as necessary.
- Foster relationships with customers, aiming to enhance customer lifetime value through continuous engagement and personalized interaction.
- Data Management and Reporting:

- Maintain accurate records of customer interactions, transactions, feedback, and complaints in the CRM database.
- Monitor customer accounts to ensure they are receiving the services that they are subscribed to and suggest upgrades or additional services based on the customer's usage patterns.
- Prepare and present regular reports on customer feedback and satisfaction levels to the management team.
- Team Collaboration and Feedback:

- Collaborate with the marketing and product teams to understand product offerings deeply and suggest improvements based on customer feedback.
- Participate in team meetings to discuss targets, achievements, and issues faced during customer interactions.

**Requirements**:

- Proven experience as a tele caller, customer service representative, or in a similar role in sales or customer service.
- Excellent verbal and written communication skills in [language(s)].
- Strong listening and problem-solving skills.
- Familiarity with CRM systems and practices.
- Ability to handle stressful situations and remain calm under pressure.
- High school diploma; further education in sales or marketing is a plus.

**What We Offer**:

- A competitive salary and performance incentives.
- Opportunities for professional development and growth within the company.
- A supportive and dynamic team environment.
- Health insurance and other employee benefits.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telemarketing: 2 years (required)
- tele sales: 1 year (required)
- total work: 3 years (required)

**Language**:

- Tamil (preferred)
- English (preferred)
- Hindi (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote

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