Customer Service Executive

1 week ago

Bellandur Bengaluru Karnataka, India Karma Group Full time

REQUIRED LANGUAGES **:** ENGLISH AND HINDI** ***

Key Responsibilities:
Customer Interaction:

- Provide accurate information about products, services, and reservations processes.
- Assist members with booking reservations, changes, and cancellations while ensuring a smooth and hassle-free experience.

Reservations Management:

- Process and confirm customer reservations in accordance with company policies and procedures.
- Handle special requests and ensure that all booking details are accurate.

Issue Resolution:

- Address and resolve customer/member complaints or concerns, escalating complex issues to the appropriate department or manager as needed.
- Follow up with customers/members to ensure their concerns are resolved and that they are satisfied with the outcome.

Customer Relationship Management:

- Build and maintain positive relationships with customers/members.
- Use customer relationship management (CRM) tools to document interactions and track customer preferences and feedback. (prior knowledge of View Point is good to have)

Product Knowledge:

- Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.
- Participate in training sessions to continuously improve product knowledge and customer service skills.

**Job Types**: Full-time, Fresher

Pay: From ₹17,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Application Deadline: 27/04/2025

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