Customer Service Executive
5 days ago
REQUIRED LANGUAGES **:** ENGLISH AND HINDI** ***
Key Responsibilities:
Customer Interaction:
- Provide accurate information about products, services, and reservations processes.
- Assist members with booking reservations, changes, and cancellations while ensuring a smooth and hassle-free experience.
Reservations Management:
- Process and confirm customer reservations in accordance with company policies and procedures.
- Handle special requests and ensure that all booking details are accurate.
Issue Resolution:
- Address and resolve customer/member complaints or concerns, escalating complex issues to the appropriate department or manager as needed.
- Follow up with customers/members to ensure their concerns are resolved and that they are satisfied with the outcome.
Customer Relationship Management:
- Build and maintain positive relationships with customers/members.
- Use customer relationship management (CRM) tools to document interactions and track customer preferences and feedback. (prior knowledge of View Point is good to have)
Product Knowledge:
- Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.
- Participate in training sessions to continuously improve product knowledge and customer service skills.
**Job Types**: Full-time, Fresher
Pay: From ₹17,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
Application Deadline: 27/04/2025
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