Customer Care Executive

4 days ago

Vasai Maharashtra, India C P S Shapers Limited Full time

Required a **customer care executive** who can interacts with customers over the phone calls or chat on behalf of organization. This profile requires excellent communication skills, problem-solving abilities, and a customer-focused approach.

**Roles & Responsibilities**:

- Manage calls of the customers.
- Identify and assess customers’ needs to achieve satisfaction.
- Ability to manage multiple conversations or tasks at once in a fast-paced environment.
- Build sustainable relationships and trust with customer through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods and systems.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions.
- Take the extra mile to engage customers.
- Ensure that customer are retained.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong call handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- It is an in-office job.

**Required Skill Set**:

- Ability to learn about products and services and describe/explain them to prospects.
- Good fluency in English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Proven experience working as a Customer Service Executive.
- **Undergraduates/Fresher’s can also apply**. Must have completed 18yrs of Age.
- Being competitive and willing to work under pressure.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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