Client Relations

**Job Overview**:
**Key Responsibilities**:

- **Client Relationship Management**:

- Build and maintain strong, long-lasting relationships with clients.
- Serve as the primary point of contact for clients, ensuring clear communication and consistent service delivery.
- Understand clients’ needs and provide solutions that align with their goals.
- Proactively manage client expectations and resolve issues in a timely manner.
- **Customer Support and Service**:

- Assist clients with troubleshooting issues, providing product knowledge, and guiding them through processes or procedures.
- Follow up on open issues to ensure client satisfaction and timely resolution.
- **Client Onboarding**:

- Assist in onboarding new clients, ensuring they have a smooth transition and understand how to use the company’s products or services.
- Provide training or guidance on using products, services, or tools offered by the company.
- **Client Retention and Satisfaction**:

- Monitor client satisfaction and work with clients to address any concerns or complaints to ensure retention.
- Implement feedback mechanisms to continuously improve the client experience.
- Work with other departments to ensure client requests are handled promptly and accurately.
- **Collaboration with Sales and Account Managers**:

- Work closely with the sales and account management teams to understand client needs and contribute to sales efforts.
- Provide feedback to the sales team regarding client needs, preferences, and opportunities for upselling or cross-selling services.
- **Reports and Documentation**:

- Maintain accurate records of client interactions, requests, and issues.
- Prepare and share regular reports on client feedback, service improvements, and relationship status with management.
- Update CRM systems with client information, communications, and account history.
- **Problem-Solving**:

- Act as a liaison between clients and internal teams, escalating issues when necessary to ensure timely and effective resolutions.
- Develop creative solutions to meet client needs while ensuring company policies and procedures are followed.
- **Feedback and Improvement**:

- Gather and analyze client feedback to identify opportunities for improving services, products, or overall client experience.
- Share insights and recommend changes or enhancements based on client feedback.

**Qualifications and Requirements**:

- **Education**:

- A bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred.
- **Experience**:

- 0-2 years of experience in client relations, customer service, or account management.
- Previous experience in a client-facing role is an advantage, but freshers are also encouraged to apply.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills, with the ability to engage and build rapport with clients.
- Problem-solving skills and the ability to manage conflict effectively.
- Proficiency in using CRM systems, MS Office Suite (Word, Excel, Outlook), and other business software.
- Strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.
- Empathetic and customer-focused, with a passion for providing excellent service.

**Personal Attributes**:

- Professional and friendly demeanor with a passion for building and maintaining relationships.
- A proactive and enthusiastic approach to problem-solving.
- Ability to remain calm and composed under pressure.
- Team player who is also able to work independently and take initiative.
- Strong sense of responsibility and accountability.

Pay: ₹35,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person