Chat Customer Service Representative

2 weeks ago

Bengaluru Karnataka, India BangaloreJobHub Full time

Job Title: International Technical Chat Support Specialist

Location: Bommanahalli

Are you a master of communication and tech savvy? Join our team as an International Technical Chat Support Specialist

About Us:
We are a leading global company at the forefront of innovation in the telecom industry. Our mission is to provide top-notch solutions and unparalleled customer service to clients around the world. As we continue to expand our international presence, we're seeking passionate individuals to join our dynamic team.

Role Overview:
As an International Technical Chat Support Specialist, you'll be the frontline hero providing exceptional technical assistance to our diverse customer base. Your primary responsibility will be to deliver superior support through chat channels, helping users troubleshoot and resolve technical issues with ease.

Key Responsibilities:
Engage with customers in real-time chat interactions, offering prompt and effective technical assistance.

Demonstrate excellent communication skills to convey complex technical concepts in a clear and understandable manner.

Utilize your expertise to diagnose and resolve software and hardware issues efficiently.

Collaborate with cross-functional teams to ensure timely resolution of customer queries and concerns.

Document interactions and solutions accurately for future reference and continuous improvement.

**Requirements**:
Proven experience in chat support or customer service role, preferably in a technical environment.

Exceptional communication skills, both written and verbal, with fluency in English (additional languages a plus).

Strong technical aptitude and ability to troubleshoot software and hardware issues.

Proficiency in using chat support platforms and CRM systems.

Availability to work flexible hours, including evenings and weekends, to support our global customer base.

**Benefits**:
Competitive compensation package.

Remote work opportunity with a flexible schedule.

Collaborative and supportive team environment.

Opportunities for career growth and advancement.

Ready to Join Us?

Pay: ₹19,500.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Work Location: In person

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