Csr (Customer Service Representative)

3 days ago

Bengaluru Karnataka, India Celebrations Paradise Full time

**Customer Service Representative (CSR) - Roles & Responsibilities**:
**Core Responsibilities**:

- **Customer Interaction**:

- Handle inbound and outbound calls, chats or social media queries.
- Provide accurate, valid, and complete information to customers.
- **Issue Resolution**:

- Identify and assess customer needs and resolve complaints promptly.
- Escalate complex issues to the appropriate department if necessary.
- **Product/Service Knowledge**:

- Stay updated on product features, services, pricing, and company policies.
- Clearly explain offerings and troubleshoot basic problems.
- **Order & Booking Management**:

- Assist customers in Bookings Services.
- Coordinate with internal teams to ensure timely service.
- **Record Keeping**:

- Maintain detailed logs of customer interactions, comments, and complaints.
- Update CRM systems with accurate customer data.
- **Customer Relationship**:

- Build trust and maintain positive relationships with customers.
- Follow up with customers to ensure their issues are resolved and they are satisfied.

**Additional Responsibilities**:

- Collect and report customer feedback to improve service.
- Work closely with the marketing/sales team for lead follow-ups.
- Meet personal/team performance goals and KPIs.
- Support during promotions, campaigns, or product launches.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Fixed shift
- UK shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

**Experience**:

- Sales & Customer Support: 2 years (required)

**Language**:

- English (required)
- Hindi, Telugu, Tamil (required)

Work Location: In person

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