Customer Service Representative
3 days ago
**About MSI Services Pvt Ltd**
MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees.
If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovationare the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning,
Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years,MSI is seeking individuals looking for a long-term career and upward mobility.
**Essential Duties and Responsibilities**:
- Answering inbound calls for B2B customers.
- Dialing outbound calls for lead generation or sales support.
- Keeping up-to-date with product knowledge and industry trends.
- Resolving customer complaints and ensuring customer satisfaction.
- Perform additional duties as required and or requested
- Minimum of 1 - 4 years of experience in **INTERNATIONAL VOICE PROCESS**:
- Strong attention to details and Good follow up skills.
- Ability to work effectively with other organizations and individuals at all levels with mínimal supervision
- and assumes accountability for issues until final resolution.
- Flexible to night shifts is mandatory.
**We prefer immediate joiners or short notice joiners
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