Service Coordinator
7 days ago
**Qualification**:
- Biomedical Engineer (B.E./B.Tech) working in Electro-medical Industry will be preferred
- Any Engineer, Diploma, Science Graduate
**Role and Responsibility**:
- Service / Repair Support
- Production Support
- Customer handling & customer Satisfaction
- Troubleshooting of all equipments
- Planning service calls for installation, breakdown and recall/replacement, Call logging., Maintenance call details and downtime details of actual and planned.
- Able to provide technical guidance to clients on call.
- Attending breakdown service calls in accordance with the downtime guidelines of the company and contractual obligation with the customer
- Tracking and Maintaining records of all Installed equipments and equipments given for Demonstration.
- Keeping a tab on AMC/CMC of customers, Government AMC/CMC and schedule preventive maintenance
- Pro-active approach of services and customer’s support
- Build relationship with customers and create valuable relations in order to increase repeated sales and revenue generation by Spares/Service and AMC
- Ensure that receivables are collected for AMC, CMC and spares from customers
- Ensure adherence to warranty policies
**Other Requirements**:
- Good command over language - Fluency in English and local language
- Good communication skills and computer skills especially MS Office - Excel, Word
- Should be a team-player
- Should be sincere, honest and hardworking
- Should be ethical and trustworthy
- Decision-making, problem resolution and creative thinking
**Must be able to come for Interview in Mumbai/Vasai**
***Joining**:Immediately
**Location**: Vasai East
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