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Customer Service Representative

2 weeks ago

Tiruppur Tamil Nadu, India Teezprint Full time

**About Teezprint**:
Teezprint is a growing e-commerce clothing brand selling unique apparel across multiple marketplaces, including Amazon, Myntra, Flipkart, and Ajio, as well as through our own D2C website. We are committed to providing exceptional customer experiences with every interaction and are seeking a dedicated Customer Service Executive to join our team.

The Customer Service Executive will play a crucial role in managing customer relationships, handling inquiries, and ensuring a positive shopping experience for all Teezprint customers. This individual will be responsible for answering customer queries, resolving complaints, and providing guidance on product information across various support channels.

**Key Responsibilities**:

- Address customer complaints by identifying issues, providing appropriate solutions, and following up to ensure satisfaction.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Work closely with other departments to resolve customer concerns and improve service quality.
- Assist customers with product information, orders, and tracking details.
- Collect and relay customer feedback to help improve our products and services.

**Requirements**:

- Strong written and verbal communication skills.
- Proficiency in CRM tools and Microsoft Office Suite.
- Strong problem-solving skills, empathy, and patience.
- Ability to manage multiple inquiries in a fast-paced environment.
- High school diploma or equivalent; a degree in business or a related field is a plus.

**What Teezprint Offers**:

- Competitive salary with performance-based incentives.
- Health and wellness benefits.
- Opportunities for career advancement.
- A positive and supportive team environment.

**How to Apply**:
Pay: ₹14,000.00 - ₹17,500.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person