Customer Service Representative

2 days ago


Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Customer Service Representative

We are seeking a highly skilled and experienced customer service professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer experiences through various channels, including phone, email, and social media.

Your main goal will be to ensure that customers receive timely and effective resolutions to their queries and complaints. This will involve active listening, problem-solving, and effective communication skills.

You will be part of a dynamic team that values innovation, collaboration, and continuous improvement. As a customer-facing representative, you will have the opportunity to work with diverse customers and stakeholders, developing strong relationships and building trust.

  • Main Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Contact customers via phone, email, or social media to provide support and resolve complaints.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve complex customer issues.
  • Continuously improve processes and procedures to enhance customer experience.

Requirements:

  • A minimum of 1 year of experience in a customer-facing role.


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