Customer Support Executive

1 week ago

Hyderabad, India Stone Craft PVT LTD Full time

**Designation: Customer Support Executive**

**Experience: Fresher-1-3 years**

**Industry: Real Estate**

**Work Location: Work from Office (Gachibowli Hyderabad-Telangana)**
**Roles & Responsibilities**
- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Hyderabad, Telangana (required)

Ability to Relocate:

- Hyderabad, Telangana: Relocate before starting work (preferred)

**Speak with the employer**
+91 9063329568

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