Cre Telecalling

7 days ago

Kochi Kerala, India Maijo Moto Full time

Maintain up-to-date customer database and records in the system
- Service Reminder call to customers as per process
- Take appointments during Service Reminder calls and update the system
- Post Service Feedback calls to customers as per the process
- Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
- Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

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