Front Office Guest Service Associate

4 days ago

Chennai Tamil Nadu, India Holiday Inn Express Full time

**Key Responsibilities**:Guest Service & Experience**:
Greet guests with a warm, professional welcome at the reception.

Perform check-ins/check-outs efficiently using PMS (Opera/Concerto).

Manage guest inquiries, feedback, and complaints with courtesy and timely resolution.

Recognize IHG One Rewards members and provide personalized service as per tier benefits.

**Reservation & Communication**:
Confirm guest reservations, room availability, and coordinate room allocations.

Liaise with housekeeping and engineering teams for smooth room readiness and maintenance.

**Financial & System Handling**:
Handle billing, payments, foreign exchange, and credit authorizations.

Maintain cash float and balance shift transactions accurately.

Follow all audit and data security procedures as per IHG policies.

**Brand Standards & Compliance**:
Adhere to Holiday Inn Express standard operating procedures and grooming guidelines.

Uphold IHG's **True Hospitality Promise** through genuine interactions and positive behavior.

Ensure compliance with safety, security, and hygiene protocols.

**Key Skills & Competencies**:
Excellent verbal communication and guest-facing skills

Strong sense of responsibility and ownership

Ability to handle stressful situations calmly and professionally

Basic computer proficiency and experience with hotel software (Opera/Concerto preferred)

Flexible with shifts, including weekends and holidays

**Qualification & Experience**:
Graduate or diploma in Hotel Management / Hospitality preferred

0-2 years of experience in front office or customer service roles

Freshers with strong communication skills are welcome

Knowledge of IHG systems and loyalty programs is a plus

**What We Offer**:
8 week of In month

Duty meals and uniform with laundry services

IHG Learning & Development programs and global certifications

Worldwide hotel discounts through the IHG Employee Room Benefit Program

Opportunities to grow your career within IHG's global network

**Join Holiday Inn Express and be part of a global brand that’s always ready. Deliver Smart. Simple. Spot On. Service every day.**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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