Customer Retention Executive

1 week ago

Gurugram Haryana, India Cubnet Services Full time

**Customer Support Executive - Blended Process**

**Location - Gurgaon**

Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
- Resolve customer complaints in a timely and professional manner
- Monitor customer feedback and provide recommendations for improvement
- Follow Quality Assurance & compliance guidelines.

JOB DETAILS
- Location: Gurgaon
- Shift timings: Rotational Shifts
- Working Days: 05 Days (Rotational)
- Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS
- Incentives: Performance Based
- PF & Medical Benefits
- Both Side Cab Service

ELIGIBILITY CRITERIA
- Bachelor’s degree in any field
- Excellent written and verbal communication skills
- Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
- Excellent communication skills (verbal & written)
- Knowledge of customer service principles and practices
- Excellent customer service skills
- Ability to multitask and prioritize tasks
- Ability to work independently and as part of a team

DOJ: Immediate

Contact - 9216261948

Pay: Up to ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Do you have 6 months of work experience with all documents such as offer letter, Salary slips & Experience letter?

**Education**:

- Bachelor's (required)

**Experience**:

- in sales/upselling: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Work Location: In person

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