Call Centre Executive

6 days ago

Gurgaon, India Stemz Healthcare Full time

_**LOOKING FOR SOMEONE WHO IS GOOD IN TAMIL as well as TELUGU**_

**Snapshot of tasks**:

- Applicant Handing, Appointment scheduling
- Manifest Target achievement
- Play key roles in critical projects and initiatives like
- QRC Call back and closure of locations as assigned
- Comfort calls QRC urgent complaints. software downtime etc.
- CSAT Calls
- Awareness on Fraud through every calls
- Appointment scheduling
- Utilize software, scripts, and tools appropriately
- Take part in training and other learning opportunities in the process

**Qualifications, Experience and Education Requirements**
- Bachelor or above degree, major in Business Management or related discipline
- High degree of proficiency in MS Office functions is a must
- **Must have experience in a BPO environment (minimum 02 years)**

**Mandatory Skills**
- Experience working with strict deadlines and ability to meet deadlines on a daily basis while managing multiple projects and priorities.
- Ability to evaluate work and process flow to ensure optimal efficiency while maintaining extreme accuracy and data standards.
- Ability to work in teams and coordinate work efforts.
- This position interacts with various levels of personnel and requires a high ability to build and maintain relationships at all levels, both internal and external.
- Fluency in written and spoken English
- Effective People Management skills for interaction with clients, visitors and fellow staff members Discretion and Integrity
- Good timekeeper
- Flexibility in working hours

**Perks**:5.5 Days working from Monday Friday ( 9hrs), Saturday is half day & Sunday is fixed off.

**Salary**: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your notice period
- Do you speak both Tamil & Telugu ?

**Education**:

- Bachelor's (preferred)

Work Location: In person

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