Associate - Quality Assurance Associate

2 days ago

Pune, India TIAA Full time

Quality Assurance Associate

Perform QC/QA review of communications by sampling delivered communications, and review the content to ensure it was displayed correctly, and that all required information is included.

Key Responsibilities and Duties
- Conduct Quality Control and/or Quality Assurance of the Document Management & Control (DMC) Team processes who provide regulatory and transactional communications to participants.
- Assign sample of cases to consultants to review and report findings maintaining specified production/ efficiency metrics to ensure consistent and reliable service quality metrics
- Partner with the business leaders to provide timely updates and insights on the current process.

Educational Requirements
- University (Degree) Preferred

Work Experience
- 2+ Years Required; 3+ Years Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level

6IC
- __________________________________________________

Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization, with a focus on technology, operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

Phone: (800) 842-2755

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