Executive - Customer Care

2 weeks ago

Chakala Mumbai Maharashtra, India Adler Talent Solutions Pvt. Ltd. Full time

**Executive - Customer Care**
- Excellent English Communication.
- Need constant delivery

Location
- Chakala, Andheri East.
- Address customer concerns, and product-related queries, and provide accurate information about our decor products.
- Effectively manage and resolve customer complaints with a focus on customer satisfaction.
- Collaborate with internal teams to identify and implement solutions to recurring issues.
- Develop and maintain a comprehensive understanding of our product line to assist customers effectively. Stay updated on new product launches and features.
- Guide product selection based on customer preferences and needs.
- Assist customers in placing orders, tracking shipments, and ensuring timely delivery. Coordinate with logistics and warehouse teams to address any issues related to order fulfillment.
- Keep accurate records of customer interactions, transactions, comments, and complaints.

Pay: ₹20,916.79 - ₹30,579.83 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9904442997

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