Executive Tele Sales

7 days ago

Andheri Mumbai Maharashtra, India CRP Full time

The Telesales & Service Associate of Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances or Inquiry The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

**Key Responsibilities**:

- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements

**Skill and Competencies required**:

- Functional
- Business Knowledge Process Knowledge
- Product Knowledge
- Customer Orientation
- Language skills - English / Regional lanugage
- Telemarketing / Selling Skills
- Basic computer skills - MS Excel, Word

**Education and Experience**:

- Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply
- Minimum of 6 Months - 4 years
- experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Telecommunication: 2 years (preferred)
- Telemarketing: 2 years (preferred)
- Customer acquisition: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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