Inside Sales Coordinator-operation

3 days ago

Mulund West Mumbai Maharashtra, India SSV HR SERVICES Full time

We're Hiring an **Inside Sales Coordianator -Operation**for the FMCG Company

**Role and Responsibilities**

Position: Sales Coordinator Segment: HoReCa (Hotels, Restaurants & Café/Catering) Key

**Responsibilities**:
1. New Client Onboarding: Assist in the smooth onboarding of new clients, including gathering necessary documentation, setting up accounts, and ensuring all client needs are understood and met.

2. Client Servicing: Act as the primary contact for ongoing client servicing, managing requests, addressing issues, and ensuring a high level of customer satisfaction.

3. Daily Order Booking & Processing: Book orders daily, confirm details, and coordinate with internal teams to ensure timely and accurate order processing.

4. Single Point of Contact (SPOC) for Client Coordination and Queries: Serve as the main contact for clients, handling all inquiries and providing prompt and effective solutions.

5. Coordination with Internal Teams: Collaborate with internal teams, including sales, marketing, operation and logistics, to ensure excellent service, delivery and client satisfaction.

6. Delivery Coordination: Oversee the delivery process, coordinate with logistics teams, and ensure orders are delivered accurately and on time.

7. Payment Follow-Ups: Track outstanding payments, follow up with clients to ensure timely collection of payments as per agreed credit terms.

8. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products to existing clients, enhancing their experience and driving additional revenue.

9. Recording & Maintaining MIS Data: Accurately record and maintain MIS data, including sales records, client feedback and escalations for ongoing analysis and improvement.

10.Reporting and Feedback: Regularly update the sales team and management with reports on client activities, feedback, and market insights to help shape strategies.

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Sales Coordinator / Sales Support / Services Coordinator: 2 years (required)
- Customer Services / Operation / Coordinator: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9769106910

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