Credit Controller

3 days ago

Gurgaon, India Career Strategy Solutions Full time

You help to connect with customers to maximize the timely collection by an effective management of telephonic queries. As a resource, you work to keep AR past dues to minimum, through rigorous follow ups and reminders
- Responsible to receive in-bound and make out-bound calls to connect with customers
- Obtain and evaluate all the relevant data to handle complaints and inquiries
- Analyze customer behavior and set frequency of call penetration
- Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
- Following up complicated customer calls where required
- Maintain automated call logs and proactively remind the customers of their account status
- Support customers sharing Invoice copies and SOA's basis the requirement
- Responsible for the continuous on call support for customers to fulfill their needs in making smooth payments
- Maintain work efficiently and respond quickly to customer inquires
- Recording details of comments, inquiries, complaints, and actions taken in Ms-Excel
- Identifying, escalating priority issues, and reporting to the high-level management

What we look for
- Graduate / Postgraduate / Master's Degree in any stream
- Proficient in both verbal and written business communications
- Excellent English level with clear pronunciation
- 0-2 Years of experience required in collection process
- Proficiency in MS-Excel will be preferred
- Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
- Experience pulling and analyzing data from ERP and other systems
- Working experience within a shared services environment is preferable
- Intermediate skills in Microsoft® Word, Excel, and Internet navigation and research, including
- Ability to utilize basic formulas
- Utilize Pivot Tables

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Flexible shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Gurugram, Gurugram - 122003, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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